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Knowledge Base

General

  • Microsoft Windows and Office Support Lifetime
  • How to uninstall Office from your computer
  • Opening an .img or .iso file on Windows 7

FAQs

General Questions

  • Who is SoftwareGiants.com?
  • Your products are highly discounted, are they genuine?
  • Do I need to have an account to order a product on SoftwareGiants.com?
  • How do I register?
  • What should I do if I forgot my password?

Orders & Payments

  • Unable to see an option to pay using a credit or debit card at checkout
  • What payment methods are accepted?
  • My order was declined, but I was charged. What should I do?
  • Is your site secure? Who can see my credit card information?

Digital Delivery

  • How do I obtain the product code after purchase?
  • How long until I receive my product code?
  • I have placed an order but I haven’t received my digital product key. What should I do?
  • Can I return a product?

Troubleshooting

Visio / Project / Access

  • Unable to install Visio / Project / Access on Mac OS
  • Unable to install Visio / Project / Access as newer version of Office is installed

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